Position Summary: The Fast Food Outlet Manager is responsible for overseeing the day-to-day operations of a fast food outlet, ensuring smooth functioning and exceptional customer service. The manager is responsible for supervising staff, managing inventory, maintaining quality and cleanliness standards, and achieving sales targets. They also handle administrative tasks, such as scheduling, training, and reporting.
Key Responsibilities:
Staff Management:
- Recruit, train, and supervise a team of employees, including kitchen staff, cashiers, and food preparers.
- Schedule work shifts, ensuring adequate coverage during peak hours and efficient utilization of resources.
- Provide guidance, feedback, and performance evaluations to staff members to promote growth and improve efficiency.
- Motivate and inspire employees to deliver excellent customer service and uphold brand standards.
Customer Service and Satisfaction:
- Ensure high levels of customer satisfaction by maintaining a welcoming and friendly environment.
- Address customer concerns and resolve complaints in a timely and professional manner.
- Monitor service quality, food quality, and overall customer experience, taking appropriate actions to maintain or improve standards.
Operations Management:
- Oversee daily operations, including food preparation, cooking, serving, and cashier functions.
- Maintain cleanliness and sanitation standards in compliance with health and safety regulations.
- Monitor inventory levels, place orders for supplies, and manage stock rotation to minimize waste and ensure product availability.
- Ensure adherence to standardized recipes, portion control, and presentation guidelines.
Sales and Revenue:
- Develop and implement strategies to increase sales, improve profitability, and achieve sales targets.
- Analyze sales data, monitor industry trends, and identify opportunities for business growth.
- Implement marketing initiatives and promotions to attract new customers and enhance customer loyalty.
- Monitor and control operating costs, including food and labor expenses, to maximize profitability.
Training and Development:
- Provide initial and ongoing training to employees on food handling, safety procedures, customer service, and company policies.
- Conduct regular training sessions to enhance employee skills, product knowledge, and upselling techniques.
- Foster a positive work environment, promote teamwork, and encourage professional development among the staff.
Administrative Duties:
- Prepare and analyze reports on sales, inventory, and financial performance.
- Maintain accurate records of transactions, employee attendance, and payroll information.
- Ensure compliance with local regulations, health and safety standards, and company policies.
- Manage cash handling procedures, including cash register operations, deposits, and change funds.
Qualifications and Requirements:
- High school diploma or equivalent; a degree in hospitality or business management is a plus.
- Previous experience in a fast food or restaurant management role.
- Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
- Excellent customer service skills and a focus on providing a positive dining experience.
- Knowledge of food safety regulations and best practices in the fast food industry.
- Strong organizational and problem-solving abilities.
- Proficient in using computer software and point-of-sale systems.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required.
if interested send your email to recruiting01cc@gmail.com with the below details
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Job Type: Full-time
